ok7 Privacy Policy

1. Introduction

ok7 ("we", "our", or "us") operates the online gaming platform available at ok7.lat. We are dedicated to maintaining the privacy and security of every player who chooses to enjoy our services. This Privacy Policy sets out in clear and transparent terms how we collect, process, store, and protect your personal information when you use the ok7 website, mobile platform, or any related services.

By accessing or using ok7's services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree to these terms, please refrain from using our platform. Players must be 21 years or older to register and use ok7 services.

2. Information We Collect

Personal Information You Provide

When you register an account, make a deposit or withdrawal, or contact our support team, we may collect the following types of personal information:

• Full name, date of birth, and national identification details for account verification and age confirmation (21+ required).
• Contact information including email address and mobile phone number for account management and communications.
• Financial information such as your bKash, Nagad, or Rocket mobile banking number used for deposits and withdrawals.
• Correspondence records when you contact our support team via email or live chat.
• Account credentials including your chosen username and a securely hashed version of your password.

Information Collected Automatically

When you access ok7's platform, certain technical and behavioural data is collected automatically to ensure the smooth operation of our services and to improve your experience. This includes:

• Device information such as browser type, operating system, and device model used to access our platform.
• IP address and approximate geographic location data (country and region level) to verify your location.
• Session activity logs including pages visited, games played, and time spent on platform to improve service quality.

3. How We Use Your Information

ok7 uses the personal information we collect for specific, clearly defined purposes only. We do not use your data for purposes beyond what is described below:

• Account Management: To create, verify, and maintain your player account on ok7, including age verification (21+) and identity checks as required.
• Payment Processing: To process your deposits and withdrawals through supported payment methods including bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the ok7 support team.
• Service Improvement and Personalisation: To analyse platform usage patterns, improve game offerings, and personalise your gaming experience based on your activity on ok7.

We may also use your email address or mobile number to send you important account notifications, security alerts, or promotional communications related to ok7. You may opt out of marketing communications at any time by contacting our support team.

4. Cookies and Tracking Technologies

ok7 uses cookies and similar tracking technologies to provide a consistent and personalised experience on our platform. Cookies are small text files placed on your device that help us remember your preferences and understand how you interact with ok7.

Essential Cookies

These are strictly necessary for the platform to function correctly. They enable core features such as secure login sessions, maintaining your account state while you navigate between pages, and processing transactions. Essential cookies cannot be disabled without breaking core functionality.

Analytics Cookies

We use analytics cookies to understand how players use ok7, which pages and games are most popular, and where improvements can be made. This data is aggregated and anonymised wherever possible. You may opt out of analytics cookies by adjusting your browser settings, although this may affect certain features of the platform.

5. Information Sharing and Disclosure

ok7 does not sell, rent, or trade your personal information to any third party. We only share your data in the limited circumstances described below:

• Payment Processors: We share necessary financial information with payment service providers (such as bKash, Nagad, and Rocket) solely to process your deposits and withdrawals securely.
• Technology Partners: We may share limited technical data with our gaming software providers and platform infrastructure partners to ensure game integrity, fairness, and platform stability.
• Legal Compliance: We may disclose your personal information when required to do so by applicable law, regulation, court order, or other legal processes, or to protect the rights, property, or safety of ok7 or our users.
• Fraud Prevention: We may share data with fraud detection and prevention services to protect our platform and players from fraudulent activity, money laundering, and abuse.

6. Data Security

ok7 takes the security of your personal information seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, alteration, disclosure, or destruction. Our security practices include:

• SSL (Secure Sockets Layer) encryption on all data transmissions between your device and our servers, ensuring your account details and payment information remain private.
• Secure, access-restricted servers with regular penetration testing and security audits conducted by our technical team.
• Password hashing using industry-standard cryptographic algorithms so that your password is never stored in plain text.
• Internal access controls that restrict which employees can view or handle your personal data, with all internal access logged and auditable.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you in accordance with our obligations under applicable data protection regulations.

7. Your Rights and Choices

As a player on ok7, you have certain rights regarding your personal data. We respect these rights and have processes in place to support them. You may exercise any of the following rights by contacting our support team at [email protected]:

Right to Access and Correction

You have the right to request a copy of the personal data that ok7 holds about you. If any of the information we hold is inaccurate or incomplete, you have the right to request that we correct or update it. We will action such requests within a reasonable timeframe. You may also update basic account information (such as your email address or phone number) directly through your account settings on the ok7 platform.

Right to Deletion and Objection

You may request the deletion of your personal data at any time, subject to our legal retention obligations and any outstanding financial matters on your account. We will review such requests and respond within a reasonable timeframe. You also have the right to object to or restrict certain types of data processing — for example, you may opt out of receiving marketing communications at any time by contacting [email protected] or following the unsubscribe instructions in any marketing email we send you.

8. Data Retention

ok7 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means we retain your account data for the duration of your active account plus a reasonable period thereafter for legal and financial compliance purposes.

Financial transaction records related to deposits and withdrawals may be retained for a longer period as required under anti-money laundering regulations. When we no longer need your data for these purposes, we will securely delete or anonymise it in accordance with our internal data disposal procedures.

9. Third-Party Links and Services

The ok7 platform may contain references to third-party payment services such as bKash, Nagad, and Rocket. These third-party services operate under their own privacy policies and terms of service, which are independent of ok7's Privacy Policy. We recommend reviewing the privacy policy of any third-party service you use in connection with your ok7 account. The third-party services we integrate with include:

• Mobile financial services: bKash, Nagad, Rocket, and Upay for deposit and withdrawal processing.
• Gaming software providers: Pragmatic Play, Evolution Gaming, Spribe, and other licensed providers whose platforms power the games available on ok7.
• Platform infrastructure services that support the secure operation, hosting, and delivery of the ok7 website and gaming platform.

ok7 is not responsible for the privacy practices or content of any third-party services. Your use of third-party services in connection with your ok7 account is at your own discretion and subject to those third parties' own terms and policies.

10. Children and Minors

ok7 services are strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal information from individuals under the age of 21. If you are under 21, you are not permitted to register an account or use any of our services.

If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data from our systems. If you believe that a minor has registered on ok7, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.

11. Changes to This Privacy Policy

ok7 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. Your continued use of ok7's services after any changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ok7 handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are available around the clock to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. You can reach us at: [email protected]. We aim to respond to all privacy-related enquiries within 2 business days.